Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of Feddy's feedback collection platform and services. By using our services, you agree to these Terms.

Last updated: August 29, 2025

Our Service

Feddy provides a feedback collection platform that enables developers to:

• Integrate our SDK into mobile and web applications
• Collect user feedback through their applications
• Manage and analyze feedback through our dashboard
• Access feedback data via our API

Account Registration and Security

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 13 years old to use our services

Account Security

• You are solely responsible for all activities under your account
• Notify us immediately of any unauthorized access or security breaches
• We reserve the right to suspend accounts that appear compromised

Service Usage and Limitations

Acceptable Use

• Use our services only for legitimate feedback collection purposes
• Comply with all applicable laws and regulations
• Respect the privacy and rights of feedback submitters
• Do not collect sensitive personal data without proper consent

Usage Limits

• Service usage is subject to plan limitations and fair use policies
• We may implement rate limits to ensure service stability
• Excessive usage may result in service throttling or suspension

Prohibited Activities

You may not:

• Use our services to collect illegal or harmful content
• Attempt to reverse engineer or compromise our systems
• Share your account credentials with unauthorized parties
• Use automated systems to abuse our service limits
• Collect feedback for spam or malicious purposes

Data and Content

Your Feedback Data

• You retain ownership of all feedback data collected through our platform
• You are responsible for ensuring you have permission to collect feedback data
• You must comply with applicable privacy laws (GDPR, CCPA, etc.)

Service Content

• Our platform, SDK, and documentation are protected by intellectual property rights
• You may not copy, modify, or redistribute our proprietary technology
• You may use our SDK only as specified in our documentation

Data Processing

• We process feedback data solely to provide our services
• We do not claim ownership of your feedback content
• We may aggregate and anonymize data for service improvement

Payment and Billing

Subscription Plans

• Paid plans are billed according to your selected billing cycle
• All fees are non-refundable except as required by law
• We may change pricing with 30 days' notice

Free Plan

• Free plans are subject to usage limitations
• We may modify or discontinue free plans at any time

Service Availability

Service Level

• We strive for high availability but do not guarantee 100% uptime
• Planned maintenance will be announced in advance when possible
• We are not liable for service interruptions beyond our control

Support

• Support is provided according to your plan level
• We aim to respond to support requests within reasonable timeframes
• Emergency support may be available for enterprise customers

Limitation of Liability

Service Disclaimers

• Our services are provided "as is" without warranties
• We do not guarantee that our services will meet all your requirements
• We are not responsible for data loss not caused by our negligence

Liability Limits

• Our liability is limited to the amount paid for services in the past 12 months
• We are not liable for indirect, consequential, or punitive damages
• Some jurisdictions do not allow liability limitations

Termination

Account Termination

• You may terminate your account at any time through your dashboard
• We may suspend or terminate accounts for Terms violations
• Upon termination, you may download your data for 30 days

Data Retention

• Account data will be deleted 90 days after termination
• Feedback data will be handled according to your retention settings
• Some data may be retained longer for legal compliance

Changes to Terms

We may modify these Terms to reflect:

• Changes in our services or business practices
• Legal or regulatory requirements
• Industry best practices

We'll notify you of significant changes via email or platform notifications.

Governing Law

These Terms are governed by the laws of the jurisdiction where Feddy is incorporated, without regard to conflict of law principles.

Contact Information

For questions about these Terms:

• Email: support@feddy.app
• Support: Contact form