Privacy Policy

How Feddy collects, uses, and protects your data in our feedback collection platform

2025/08/29

Introduction

This Privacy Policy explains how Feddy ("we," "us," or "our") collects, uses, and protects your information when you use our feedback collection platform and services.

Last updated: August 29, 2025

What Information We Collect

Account Information

  • Email address and password for account creation and authentication
  • Profile information such as name and company details (optional)
  • Project information including project names and descriptions you create

Feedback Data

  • User feedback submitted through your applications using our SDK
  • Feedback metadata such as submission time, device type, and app version
  • User identifiers (if provided by your app users, such as email or user ID)

Technical Information

  • API usage data including request logs and performance metrics
  • Website analytics such as pages visited and time spent on our platform
  • Device and browser information for security and optimization

How We Use Your Information

Service Provision

  • Feedback collection and management through our platform and SDK
  • Dashboard and analytics to help you understand user feedback
  • API services to integrate feedback collection into your applications

Communication

  • Service notifications about your feedback projects and account
  • Product updates and feature announcements
  • Customer support responses and assistance

Platform Improvement

  • Service optimization based on usage patterns and performance data
  • Security monitoring to protect against fraud and unauthorized access
  • Feature development guided by user needs and feedback

Data Sharing and Third Parties

We DO NOT Sell Your Data

We never sell, rent, or trade your personal information or feedback data to third parties.

Service Providers

We may share data with trusted service providers who help us operate our platform:

  • Cloud hosting providers for data storage and processing
  • Analytics services for website and application performance monitoring
  • Email services for transactional and notification emails

We may disclose information when required by law or to protect our rights and users' safety.

Data Security and Storage

Security Measures

  • Encryption of data in transit and at rest
  • Access controls to limit data access to authorized personnel only
  • Regular security audits and vulnerability assessments
  • Secure infrastructure hosted on enterprise-grade cloud platforms

Data Retention

  • Account data is retained while your account is active
  • Feedback data is retained according to your project settings
  • Analytics data is aggregated and anonymized after 90 days

Your Rights and Controls

Access and Control

  • Download your data at any time through your dashboard
  • Delete projects and feedback using our self-service tools
  • Update account information in your profile settings
  • Close your account and request data deletion

GDPR Rights (EU Users)

If you're in the EU, you have additional rights including data portability, rectification, and the right to be forgotten.

International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We'll notify you of significant changes via email or platform notifications.

Contact Us

For privacy-related questions or requests: