A Zendesk alternative for one‑ and two‑person teams
Pick Feddy for in-app support on iOS and the web, with AI on repeat questions. Pick Zendesk for email and phone tickets, a help center or Android.
Prices checked from Zendesk’s pages.
How is Feddy different from Zendesk?
- Workspace vs agent pricing. Feddy Pro is $19/mo for unlimited teammates. Zendesk live chat starts on Suite Team at $69/agent/mo.
- AI billing. Feddy Pro includes 500 AI replies/mo. Zendesk includes 5 automated resolutions/agent/mo, then $2.00 pay as you go or $1.50 committed.
- Client-only setup. Feddy uses a Swift package or script tag and a project ID, with no ticketing, phone or email inbox. Zendesk sign-in requires a server JWT.
Feddy vs Zendesk at a glance
| Feature | Feddy | Zendesk |
|---|---|---|
| Pricing | Workspace: $0, $19 or $59/mo | Agent: Suite Team $69, Suite Professional $149/mo ($55, $115 billed yearly) |
| Free plan | 1 project, 3 teammates, keyword answers | — 14-day trial |
| In-app live chat | All plans | Suite Team and up |
| AI answers | 500 AI replies/mo on Pro, then $3/100 | 5 automated resolutions/agent/mo, then $2.00 each |
| iOS SDK | Swift package, iOS 15+, MIT | iOS 16+, Swift Package Manager, CocoaPods |
| Android SDK | — | |
| Help center | — Milo reads your site and docs | |
| Email and phone tickets | — Custom-domain email replies only |
What does a small team pay?
Monthly billing on Zendesk Suite Team and Feddy Pro. Zendesk bills an automated resolution when AI closes a request without a person. Feddy counts each Milo reply and Copilot draft, with an overage ceiling you set.
| Team | Answered by AI | Zendesk Suite Team | Feddy Pro |
|---|---|---|---|
| One developer | 100 conversations (110 AI replies) | $259 1 × $69 + 95 × $2.00 | $19 within 500 included |
| Two people | 300 conversations (320 AI replies) | $718 2 × $69 + 290 × $2.00 | $19 within 500 included |
Uses Zendesk’s $2.00 pay-as-you-go rate after 5/agent. Excludes taxes and add-ons.
When is Zendesk better?
- You support customers over email and phone.
- You ship on Android.
- You need a help center or skills-based routing.
How do I switch on iOS?
Add https://github.com/FeddyLab/feddy-ios in Swift Package Manager and swap the calls. SwiftUI quickstart: about five minutes.
| Zendesk | Feddy |
|---|---|
Zendesk.initialize(withChannelKey:…) | Feddy.configure(projectId:) |
loginUser with a JWT from your server | Feddy.identify(userId:email:name:attributes:) |
messagingViewController() | Feddy.present() |
getUnreadMessageCount() | Feddy.unreadCount(_:) or .feddyUnreadBadge() |
No JWT needed: identify takes your user ID from the app. On web, replace the Zendesk snippet with the Feddy script tag.
Questions
Can I import Zendesk tickets?
Not yet. History stays in Zendesk; new chats start in Feddy when you ship the SDK.
Does Pro have a trial?
Yes, a 14-day trial with no card.
Sources (): Zendesk and Feddy pricing pages, Zendesk’s iOS messaging SDK guide.
Try it on your app
Ten minutes to install. Fourteen days of Pro, no card