An Intercom alternative for one‑ and two‑person teams
Pick Feddy for in-app support on iOS and the web, with AI on repeat questions. Pick Intercom for a help center, workflows or Android.
Prices checked from Intercom’s pages.
How is Feddy different from Intercom?
- Pay per workspace, not per seat. Intercom charges per teammate. Feddy Pro is $19 a month with unlimited teammates.
- AI replies included. Intercom bills Fin per resolved conversation. Feddy Pro includes 500 AI replies a month, and Milo answers only from your answers, site and App Store page.
- Focused scope. No help center, workflow builder or product tours. Setup is a Swift package or script tag and a project ID.
Feddy vs Intercom at a glance
| Feature | Feddy | Intercom |
|---|---|---|
| Pricing | Per workspace: $0, $19 or $59/mo | Per seat: $39, $99 or $139/mo ($29, $85 or $132 billed yearly) |
| Free plan | 1 project, 3 teammates | — 14-day trial |
| AI answers | 500 AI replies/mo on Pro, then $3 per 100 | Fin, from $0.99 per resolved conversation |
| Translation | Two-way on Pro, not counted as AI replies | 10 conversations/teammate/mo |
| iOS SDK | Swift package, iOS 15+, MIT | iOS 15+, Swift Package Manager, CocoaPods |
| Android, React Native, Flutter | — Not yet | |
| Website widget | One script tag | |
| Help center articles | — Milo uses your existing site and docs | |
| Workflows, SSO, HIPAA, SLAs | — | Workflows from Advanced, the rest on Expert |
What does a small team pay?
Monthly billing on Intercom’s Essential plan and Feddy Pro. Fin bills per resolved conversation. Milo counts per reply sent.
| Team | Answered by AI | Intercom Essential | Feddy Pro |
|---|---|---|---|
| One developer | 100 conversations (110 AI replies) | $138 1 × $39 + 100 × $0.99 | $19 within 500 included |
| Two people | 300 conversations (320 AI replies) | $375 2 × $39 + 300 × $0.99 | $19 within 500 included |
Intercom lists Fin “from $0.99” per outcome. Excludes taxes and add-ons.
When is Intercom better?
- You ship on Android, React Native or Flutter.
- You need a browsable help center, onboarding or marketing messages.
- You need routing rules, SLAs, SSO or HIPAA.
How do I switch on iOS?
Add https://github.com/FeddyLab/feddy-ios via Swift Package Manager and swap the calls. The SwiftUI quickstart takes about five minutes.
| Intercom | Feddy |
|---|---|
Intercom.setApiKey(_:forAppId:) | Feddy.configure(projectId:) |
loginUser + updateUser with custom attributes | Feddy.identify(userId:email:name:attributes:) |
present | Feddy.present() |
presentMessageComposer | Feddy.presentNewConversation() |
unreadConversationCount | Feddy.unreadCount(_:) or .feddyUnreadBadge() |
The Feddy project ID is public, so there is no secret API key. On the web, swap the Intercom snippet for the Feddy script tag.
Questions
How does Feddy count AI usage compared with Fin?
Intercom bills per resolved conversation. Feddy counts each Milo reply and Copilot draft as one AI reply. Pro includes 500 a month, then $3 per 100 up to a ceiling you set. On our app, Milo sent about 1.06 replies per conversation.
Can I bring my Intercom conversations over?
Not yet. History stays in Intercom. New conversations start in Feddy when you ship the SDK.
Is there a free plan?
Yes. Free includes 1 project, 3 teammates, in-app replies and keyword answers. Pro has a 14-day trial with no card.
Sources (): Intercom and Feddy pricing pages, Intercom’s “plans explained” article and iOS guide.
Try it on your app
Ten minutes to install. Fourteen days of Pro, no card