Cookie Policy

How Feddy uses cookies and similar technologies on our platform

2025/08/29

Introduction

This Cookie Policy explains how Feddy uses cookies and similar technologies on our feedback collection platform and website. By using our services, you consent to cookies as described in this policy.

Last updated: August 29, 2025

What Are Cookies

Cookies are small text files stored on your device when you visit websites or use web applications. They help websites remember your preferences and provide essential functionality.

How Feddy Uses Cookies

We use cookies to provide and improve our feedback collection platform:

Essential Cookies (Always Active)

These cookies are necessary for our platform to function and cannot be disabled:

  • Authentication cookies - Keep you logged in to your Feddy account
  • Security cookies - Protect against fraud and unauthorized access
  • Session cookies - Maintain your session while using the dashboard
  • API cookies - Enable communication between your browser and our servers

Functional Cookies

These cookies enhance your experience and can be controlled:

  • Preference cookies - Remember your dashboard settings and preferences
  • Language cookies - Remember your selected language
  • Theme cookies - Remember your light/dark mode preference
  • Project cookies - Remember your last viewed projects

Analytics Cookies

We use these to understand how our platform is used:

  • Usage analytics - Track how features are used to improve our platform
  • Performance monitoring - Monitor page load times and errors
  • Feature analytics - Understand which features are most valuable

Cookies in Our SDK

When you integrate Feddy's SDK into your applications, we may use:

  • Feedback session cookies - To prevent duplicate feedback submissions
  • User preference cookies - To remember feedback submission preferences (if enabled by you)
  • Rate limiting cookies - To prevent abuse of feedback collection

Note: SDK cookies are only set when explicitly configured by you as the developer.

Third-Party Cookies

We work with trusted service providers who may set cookies:

Analytics Services

  • Website analytics - To understand website usage and improve our service
  • Error tracking - To monitor and fix technical issues

Communication Services

  • Support chat - To provide customer support when you need help
  • Email analytics - To track delivery of important service emails

We do not use advertising or marketing tracking cookies.

Browser Controls

You can control cookies through your browser settings:

  • View cookies - See what cookies are stored
  • Delete cookies - Remove existing cookies
  • Block cookies - Prevent new cookies from being set
  • Selective blocking - Allow only essential cookies

Impact of Disabling Cookies

If you disable cookies, some platform features may not work properly:

  • You may need to log in more frequently
  • Your preferences and settings may not be remembered
  • Some dashboard features may be limited
  • SDK functionality may be reduced
  • We'll ask for your consent before using non-essential cookies
  • You can withdraw consent at any time through your account settings
  • Essential cookies will continue to work regardless of your consent preferences

Data Retention

  • Session cookies are deleted when you close your browser
  • Preference cookies are kept until you change or delete them
  • Analytics cookies are automatically deleted after 90 days
  • Authentication cookies expire based on your login preferences

Your Privacy Rights

Control Your Data

  • Access - See what cookie data we have about you
  • Delete - Request deletion of your cookie data
  • Opt-out - Disable non-essential cookies
  • Portability - Download your preference data

Regional Rights

  • EU users have additional rights under GDPR
  • California users have rights under CCPA
  • We comply with applicable privacy laws in your region

Updates to This Policy

We may update this Cookie Policy when:

  • We change how we use cookies
  • We add new features that require cookies
  • Legal requirements change
  • We improve our privacy practices

We'll notify you of significant changes through your account or via email.

Contact Information

For questions about cookies or privacy: