Unread badge

By the end of this page, the button that opens Feddy will show how many replies are waiting, and the number will disappear once the user has read them. You don’t have to keep the count up to date yourself. The SDK checks for new replies on its own: every 30 seconds on iOS, and every 45 seconds on the web plus whenever the user returns to the tab.

iOS

A row in a List or Form

Form {
    Button("Support") { Feddy.present() }
        .feddyUnreadBadge()
}

This is the same badge iOS puts on rows in the Settings app. Nothing is drawn when the count is zero.

A row that draws its own chevron

A list badge sits at the trailing edge of the row, which would put it outside your chevron. Place the marker yourself instead:

HStack {
    Text("Support")
    Spacer()
    FeddyUnreadDot(showsCount: true)
    Image(systemName: "chevron.forward")
}

Pass showsCount: false for a plain dot without the number.

A tab bar item or anything custom

Read the count from FeddyUnread.shared. It’s an observable object, so a SwiftUI view that reads it updates itself whenever the count changes:

struct RootTabs: View {
    @ObservedObject private var unread = FeddyUnread.shared

    var body: some View {
        TabView {
            SupportView()
                .tabItem { Label("Support", systemImage: "bubble.left") }
                .badge(unread.count)
        }
    }
}

In a UIKit app, assign a function to Feddy.onUnreadCountChanged and set tabBarItem.badgeValue from it.

Keep it fresh when the app comes back

While the app is in the background, the SDK stops checking. When the user returns, ask for a fresh count right away so the badge is right before the next scheduled check:

.onChange(of: scenePhase) { phase in
    if phase == .active { Feddy.refresh() }
}

Web

If you’re using the floating chat button, there’s nothing to do: it shows the count itself. If you’ve turned it off with launcher: false, give Feddy a function to call whenever the count changes, and update your own element from it:

Feddy.init({ projectId: 'fd_XXXXXXXXXXXXXXXX', launcher: false })

const badge = document.querySelector('#help-badge')
Feddy.onUnreadCountChanged = (count) => {
  badge.hidden = count === 0
  badge.textContent = String(count)
}

Reply popups

A badge only helps if the user looks at where you put it. So when someone comes back to your app with a reply they haven’t seen, Feddy also shows a card with the latest message, at the top of the screen on iOS and above the floating button on the web. Tapping it opens the conversation. Each reply pops up at most once, and only replies from the last 14 days do. After that the badge is the only signal. Turn popups off with Feddy.replyPopupsEnabled = false on iOS (for example while a paywall is up) or replyPopups: false in Feddy.init on the web.

What counts as unread

A reply is unread until the user opens the conversation it belongs to. Opening Feddy isn’t enough on its own. Replies in closed conversations count too: closing a conversation doesn’t mean the user has read your reply.

Send a message from a test build, reply from the inbox, and watch the badge show 1. Open the conversation in the app and it goes away.

Next steps

Conversations

What makes a conversation unread in the inbox, and how to mark one unread again.

iOS SDK reference

feddyUnreadBadge, FeddyUnreadDot, FeddyUnread, and refresh in full.

Web SDK reference

onUnreadCountChanged and the launcher option in full.

Troubleshooting

What to check when the badge doesn’t update.

Get started

Quickstart

Learn

Guides

Unread badge

iOS

A row in a List or Form

A row that draws its own chevron

A tab bar item or anything custom

Keep it fresh when the app comes back

Web

Reply popups

What counts as unread

Next steps

Conversations

iOS SDK reference

Web SDK reference

Troubleshooting

​iOS

​A row in a List or Form

​A row that draws its own chevron

​A tab bar item or anything custom

​Keep it fresh when the app comes back

​Web

​Reply popups

​What counts as unread

​Next steps

Conversations

iOS SDK reference

Web SDK reference

Troubleshooting

iOS

A row in a List or Form

A row that draws its own chevron

A tab bar item or anything custom

Keep it fresh when the app comes back

Web

Reply popups

What counts as unread

Next steps