Team
Members
Section titled “Members”A project’s Members page lists who can see its inbox. There are two roles:
- Owner: every project, plus members and billing.
- Member: this project’s inbox only.
Invite by email. Invitations expire after 7 days. Owners can disable a member without removing them, and restore them later.
Notifications
Section titled “Notifications”Each person sets their own under Account → Notifications.
- Email: a message for new conversations and replies, either immediately or combined every 30 minutes, 3 hours, or 12 hours.
- Dashboard: a sound on new messages, the unread count in the browser tab title, and desktop notifications while you are away from the tab. Desktop notifications are a per-browser setting.
Replies by email
Section titled “Replies by email”Replies always appear inside your app or site. They are also emailed to the user when two things are true: the contact has an email, and your project has a verified sending domain under Settings → Email domain.
Add a subdomain such as support.yourapp.com, publish the DNS records shown, and replies go out from your own address with the full reply in the body. Until the domain is verified, replies are shown only in the app, and the SDK does not ask users for an email.
Feddy never emails your users from a Feddy address. Mail to you and your team, such as notifications and invitations, comes from Feddy’s own domain.
Saved replies
Section titled “Saved replies”Settings → Saved replies holds snippets you send often. Give one a shortcut and type /shortcut in the reply box to insert it.